WORKSHOPS 2 : Tuesday March 27, 8:30 to 10:00
		Raving Certification: Taking the Pulse of your "Warm and Fuzzy" - An Integrated Approach to Customer Service Measurement
		Business Continuity Management
		Marketing Track: Crisis Management Communications Lab 10 Things Every Casino Manager or Tribal Leaders Should do in the Event of a Crisis
		Benefits of Adopting Responsible Gaming Practices
		Engineering and Energy Conservation
		Take Back Your Check Cashing Program: Eliminate the paper check, reduce your costs, and learn about new payment trends
		The Bermuda Triangle of Gaming: Can’t we all Just Get Along
		Resort Facility And Amenity Options At Indian Casinos
		Protect Your Tribe’s Wealth: How to Develop Financial Literacy and Investor Education Programs for Your Community
		Renewable/Green Energy for Indian Country
		Raising Your Current Successful Property to the Next Level
		The Changing Role of the Casino Floor Supervisor
		AntiFraud Programs and Controls: An Overview
		Effective Management for a Culturally Diverse Workforce
		Hot Legal Issues
		Casino Performance Measurement: More Money is a Measure Away
		F&B Track: F&B Operations Can be Cost Efficient and Profitable
		IT Track: Improved IT Infrastructure for Tribal Homeland Security and Public Safety
		Career Development and Training: Building a Career Resource Center
		Labor Relations and Tribal Enterprises: The Impact of The National Labor Relations Board's San Manuel Indian Bingo & Casino Ruling.
		Meth and Street Gangs: Potential Impact on Tribal Casino Operations
		Locating Surveillance Under the Casino or the Commission? A Discussion