Events

Jul 8 - Jul 10, 2019
Customer Service Training
Customer Service Training
This training will include essential customer service responsibilities like enhancing…
$799 Member Tribes
$999 Non-Member Tribes
KwaTaqNuk Resort Casino

Polson, MT

(map)

49708 US HWY 93 E
POLSON, MT 59860

Rate: $136.00 per night
Deadline to book at NIGA Rate - June 28, 2019
Call to Book
( 800) 882-6363 or (406) 883-3636
Re: National Indian Gaming Association (NIGA)

This training will include essential customer service responsibilities like enhancing communication, the importance of listening to the customer, problem-solving approaches, and the need to be organized!

Who should attend?
The importance of excellent customer service training can’t be overestimated for your business, no matter your size,or your service priority. The most successful businesses grow and develop valuable relationship with its customers and employees alike.

An amazed customer is a loyal customer!

  • Higher employee motivation & engagement
  • Improved customer service skills
  • Increased customer satisfaction

Topics on the Agenda:

  1. Gaining a Competitive Advantage With Customer Service
  2. The 6 Key Elements That Make Up Customer Service
    • Element 1: Establishing Service Standards: The Foundation
    • Element 2: Executing Service Delivery
    • Element 3: Creating the Service Experience for Your Customers
    • Element 4: Effective Service Recovery
    • Element 5: Surprise, Delight and Going the Extra Mile
    • Element 6: Measuring Service
  3. Gaining a Competitive Advantage With Customer Service: Review
  4. Effective Service for Multigenerational Customers
  5. Action Planning: Tying It All Together

Download Agenda Here

Jul 16 - Jul 17, 2019
Summer Legislative Summit
Summer Legislative Summit
Your Opportunity to meet with members of Congress and Administration representatives and…
Stanley R. Crooks Tribal Leaders Conference Center at National Indian Gaming Association

224 2nd St SE
Washington, DC 20003

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Your Opportunity to meet with members of Congress and Administration representatives and discuss critical legislative issues impacting Indian Country.

Agenda Coming Soon!

Aug 28 - Aug 30, 2019
Level II Commissioner Certification
Level II Commissioner Certification
Class schedule for every training level: Day 1 – 8:00AM - 5:00PM - Full Breakfast served D…
Santa Ana Casino Hotel

Class schedule for every training level:
Day 1 – 8:00AM - 5:00PM - Full Breakfast served
Day 2 – 8:00AM - 5:00PM - Full Breakfast served
Day 3 – 8:00AM - 12:00PM - Full Breakfast served

Sep 16 - Sep 18, 2019
Level III Commissioner Certification
Level III Commissioner Certification
Class schedule for every training level: Day 1 – 8:00AM - 5:00PM - Full Breakfast served D…
Mohegan Sun

Uncasville, CT

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Class schedule for every training level:
Day 1 – 8:00AM - 5:00PM - Full Breakfast served
Day 2 – 8:00AM - 5:00PM - Full Breakfast served
Day 3 – 8:00AM - 12:00PM - Full Breakfast served

Sep 16 - Sep 18, 2019
Master Series Commissioner Certification
Master Series Commissioner Certification
Surveillance Class schedule for every training level: Day 1 – 8:00AM - 5:00PM - Full B…
Mohegan Sun

Uncasville, CT

(map)

Surveillance

Class schedule for every training level:
Day 1 – 8:00AM - 5:00PM - Full Breakfast served
Day 2 – 8:00AM - 5:00PM - Full Breakfast served
Day 3 – 8:00AM - 12:00PM - Full Breakfast served

Sep 16 - Sep 18, 2019
NIGA Mid-Year Conference & Expo
NIGA Mid-Year Conference & Expo
Mohegan Sun

Uncasville, CT

(map)
Oct 23 - Oct 25, 2019
Level I Commissioner Certification
Level I Commissioner Certification
Class schedule for every training level: Day 1 – 8:00AM - 5:00PM - Full Breakfast served D…
South Point

Las Vegas, NV

(map)

Class schedule for every training level:
Day 1 – 8:00AM - 5:00PM - Full Breakfast served
Day 2 – 8:00AM - 5:00PM - Full Breakfast served
Day 3 – 8:00AM - 12:00PM - Full Breakfast served

Oct 23 - Oct 25, 2019
Master Series Commissioner Certification
Master Series Commissioner Certification
Lab Testing
BMM Labs

Las Vegas, NV

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Lab Testing

Dec 9 - Dec 11, 2019
Master Series Commissioner Certification
Master Series Commissioner Certification
Licensing & Investigations
NY/NY

Las Vegas, NV

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Licensing & Investigations

Dec 11 - Dec 13, 2019
Level II Commissioner Certification
Level II Commissioner Certification
NY/NY

Las Vegas, NV

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