Rate: $136.00 per night
Deadline to book at NIGA Rate - June 28, 2019
Call to Book
( 800) 882-6363 or (406) 883-3636
Re: National Indian Gaming Association (NIGA)
This training will include essential customer service responsibilities like enhancing communication, the importance of listening to the customer, problem-solving approaches, and the need to be organized!
Who should attend?
The importance of excellent customer service training can’t be overestimated for your business, no matter your size,or your service priority. The most successful businesses grow and develop valuable relationship with its customers and employees alike.
An amazed customer is a loyal customer!
Higher employee motivation & engagement
Improved customer service skills
Increased customer satisfaction
Topics on the Agenda:
Gaining a Competitive Advantage With Customer Service
The 6 Key Elements That Make Up Customer Service
Element 1: Establishing Service Standards: The Foundation
Element 2: Executing Service Delivery
Element 3: Creating the Service Experience for Your Customers
Element 4: Effective Service Recovery
Element 5: Surprise, Delight and Going the Extra Mile
Element 6: Measuring Service
Gaining a Competitive Advantage With Customer Service: Review